Returns & Exchanges
At Mood, we want you to feel as good as you look, which is why we offer a hassle-free 30-day return policy for all unworn apparel with original tags attached. If your purchase doesn't perfectly match your vibe, we are here to help you find the right fit or provide a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack your items in their original packaging and attach the pre-paid shipping label provided via email.
Ship It Back
Drop off your package at any authorized carrier location; we will track the journey back to our warehouse for you.
Receive Your Refund
Once our team inspects the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing